e888 Privacy Policy — How We Protect Your Data

e888 ("we", "us", "our") operates the online gaming platform available at e888.ml. As part of running the platform, we collect and process personal data about the people who use it. This Privacy Policy explains what we collect, why we collect it and what we do with it.

We take privacy seriously — not because we have to, but because players trusting us with their personal information and their PKR deposits deserve to know exactly how that information is handled. The platform is designed so that data collection is limited to what is genuinely needed to deliver and secure the service. We do not collect data speculatively or sell it to third parties.

This policy should be read alongside the e888 Terms and Conditions, which form the broader agreement between you and e888 as a registered user of the platform.

The data we collect falls into three broad categories — information you give us directly, information generated automatically when you use the platform, and information from third parties involved in processing your transactions.

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile number and chosen username when you create your account.
• Identity verification documents: A copy of your CNIC, passport or other government-issued ID when we request identity verification. This is standard practice for online gaming platforms.
• Payment information: Details of your JazzCash account, Easypaisa wallet, Raast ID, bank account or card information used to make deposits and request withdrawals. We do not store full card numbers — payment data is handled by our payment processing partners.
• Communication records: Messages you send to our support team through live chat, email or any other channel. These are retained so we can track the history of any issue or query you raise.
• Responsible gaming preferences: Deposit limits, session limits, self-exclusion requests and any other responsible gaming settings you apply to your account.

Information generated automatically:

• Device and technical data: IP address, browser type, device type, operating system and screen resolution collected when you access e888.
• Session and activity data: Login times, pages visited, games played, bets placed, session duration and in-game actions.
• Transaction records: A complete log of every deposit, withdrawal, bonus activation and bet made through your account.
• Cookies and similar technologies: Data collected through cookies and session tokens to keep your login active and improve platform performance. See Section 06 for full details.

Every piece of data we collect is used for a specific operational reason. Below is a clear breakdown of what we use your data for and why each use is necessary.

• Account creation and management: Your name, contact details and date of birth are used to create and manage your e888 account, verify your age eligibility (18+) and keep your account secure.
• Processing deposits and withdrawals: Payment information and transaction data is used to process your deposits in PKR and fulfil your withdrawal requests to JazzCash, Easypaisa, Raast or your bank. This is the core financial operation of the platform.
• Identity verification: When we request documents to verify your identity, this is to confirm you are who you say you are — a standard anti-fraud and responsible gaming measure. Verified identity also protects you in the event of a dispute or account recovery request.
• Fraud prevention and security: Technical data including IP address, device fingerprint and login history is used to detect unusual account activity, prevent unauthorised access and identify potential fraud patterns.
• Responsible gaming monitoring: Gameplay and transaction data is used to monitor for patterns that may indicate problem gambling behaviour, enabling us to apply responsible gaming interventions where appropriate.
• Platform improvement: Usage data and session analytics help us understand how players interact with e888, which games are most played, where users encounter issues and how the platform can be improved.
• Customer support: Communication records are used to track the history of support interactions so that when you contact us again, our team has full context of your previous queries.
• Promotional communications: With your consent, we may use your contact details to send you information about new games, promotions, bonuses and platform updates. You can opt out of marketing communications at any time through your account settings.

e888 does not sell your personal data. We share data only where it is necessary to operate the platform or where we are required to do so. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and other payment infrastructure providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and data security obligations.
• Identity verification providers: Third-party KYC (Know Your Customer) services may process copies of your identity documents to verify your identity. These providers are contractually bound to use your data only for the verification purpose.
• Technology and hosting providers: The technical infrastructure that runs e888 involves hosting providers and software vendors. These parties may process data as part of delivering the underlying technology services.
• Fraud and security services: Specialist security providers may receive technical data such as IP addresses and device identifiers to assist with fraud detection and prevention.
• Legal and regulatory authorities: Where required by applicable law or in response to a valid legal request, we may disclose data to relevant authorities. e888 will not volunteer user data beyond what is legally required.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection obligations. We do not allow them to use your data for their own marketing or commercial purposes.

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type and are determined by operational necessity and applicable record-keeping obligations.

• Account and identity data: Retained for the lifetime of your active account plus a minimum of five years after account closure. This covers financial record-keeping requirements.
• Transaction records: Full transaction histories including deposits, withdrawals, bets and bonus activity are retained for a minimum of five years after the transaction date.
• Support communications: Retained for three years from the date of the last interaction on a given support ticket or query.
• Technical and usage data: Retained for up to 24 months and then aggregated or anonymised. Anonymised usage statistics may be retained indefinitely for platform analytics purposes.
• Self-exclusion records: Retained permanently to ensure that any self-exclusion request continues to be honoured if a previously excluded individual attempts to re-register.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual. If you request account closure before the standard retention period expires, e888 will deactivate your account immediately but will retain data for the legally required period before deletion.

e888 uses cookies and similar session technologies to make the platform function correctly and to understand how it is being used. Here is what each type of cookie does:

e888 does not use third-party advertising cookies. Cookies do not store your financial data or passwords. You can review and manage your cookie preferences through your browser settings at any time. Disabling essential cookies will affect your ability to stay logged in and use the platform normally.

e888 implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encrypted data transmission: All data transmitted between your device and e888 is encrypted using TLS (Transport Layer Security). The padlock in your browser confirms an encrypted connection is active.
• Secure data storage: Personal data and financial records are stored in encrypted databases. Access to these databases is restricted to authorised personnel only.
• Access controls: Internal access to personal data is role-based. Staff members can only access the data necessary for their specific function. Access logs are maintained and reviewed regularly.
• Account security features: Login monitoring, unusual activity detection and session timeout features are built into the platform to protect your account from unauthorised access.
• Payment security: e888 does not store full card numbers. Payment data is handled by PCI-DSS compliant payment processors who are responsible for the security of that financial information.

Despite our best efforts, no online platform can guarantee absolute security against all threats. If you suspect that your account has been compromised, please contact e888 support immediately through live chat so we can take prompt action.

As a user of e888 and the person whose data we hold, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team through live chat and we will process your request:

e888 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent under-18s from creating accounts.

If we become aware that we have inadvertently collected personal data from an individual under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on e888, please notify our support team immediately with as much detail as possible so we can investigate and act promptly.

Parents and guardians are encouraged to use available tools — such as parental control software and device-level restrictions — to prevent underage access to online gaming platforms. e888 supports these efforts and takes underage access extremely seriously.

e888 may update this Privacy Policy from time to time to reflect changes in platform operations, data practices or applicable legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised to reflect the most recent version.

For material changes — those that significantly affect how your data is collected or used — e888 will notify registered users through the platform or via their registered email address before the changes take effect. We recommend reviewing this policy periodically so you are always aware of the current terms.

Continued use of e888 after a privacy policy update constitutes your acceptance of the revised version. If you disagree with any update, please contact support to discuss your options, including account closure if you prefer not to continue under the revised terms.

For any questions about this Privacy Policy, to exercise your data rights or to raise a privacy concern, you can reach the e888 team through the following channels:

• Live chat: Available 24/7 directly on the e888 platform. This is the fastest way to reach our team for any account or privacy query.
• Email: [email protected] — for written data requests or formal privacy concerns. Please include your registered username and a clear description of your request.

We will acknowledge all data rights requests within five business days and aim to fully respond within 30 days. For complex requests that require more time, we will notify you of the extended timeline and keep you updated on progress.

If you are not satisfied with how e888 handles your data or your privacy request, you have the right to escalate your concern through appropriate channels. e888 takes all privacy complaints seriously and will investigate each one thoroughly.